The Knowledge of Learn Chinese Software

General FAQ

-- About billing, service, license code, etc.

Technical questions, please see the Technical FAQ.
If you have a question that is not covered by this FAQ, please access Customer Service.

Frequently Asked Questions

1. Is your online order form secure?
2. What happens after I send in the order?
3. How to do If I did not get registration code... or if I had lost it?
4. What is license code?
5. How many licenses do I need for Easy Chinese Characters Card?
6. I lost my copy of Easy Chinese Characters Card, how do I get another?
7. Do I have to pay for the upgrades?
8. Is tech support free?
9. I would like to speak to a Customer Service Representative.
10. How do I get the latest version of the software?
11. When I will receive my license code of Easy Chinese Characters Card after purchase?

Is your online order form secure if I use my credit card?

Yes, it is 100% secure on-line credit card transaction. Just click the "Buy Now" button on Purchase now to start purchasing.

What happens after I send in the order?

If your credit card is ok, you will receive an email with your license code confirming your order in a few minutes after sending the online order form. If you don't make an on-line instant payment, we will send you an email with your license code as soon as we get your payment.

How to do If I did not get registration code... or if I had lost it?

Please go to "Get the lost license code back", or please email us at customer@1morepeat.com. The subject of email should be "I lost my registration code". And please include your name, address, email address. It's very important that the email address must be the one you submitted on purchasing. We will send the registration code to that email address.

What is license code?

The Serial Number is license code. Actually, it should be sent to you by email after you checked out.

How many licenses do I need for Easy Chinese Characters Card?

Each computer with Easy Chinese Characters Card installed requires a license. It is a breach of the license agreement to use a single version of Easy Chinese Characters Card on multiple machines.

I lost my copy of Easy Chinese Characters Card, how do I get another?

If you lost your copy of Easy Chinese Characters Card, you need to re-download.

Do I have to pay for the upgrades?

If you upgrade your Easy Chinese Characters Card in one year from the time you purchased it, it is free. Over one year you can get a preferential price to upgrade.

Is tech support free?

Yes! It's free for e-mail support.

I would like to speak to a Customer Service Representative.

To answer your non-technical questions about billing, refunds, license key or download issues, a recently placed purchase, payment methods, or require assistance with a new purchase please contact us at customer@1morepeat.com. For technical support questions regarding the configuration and use of Easy Chinese Characters Card, please contact us at support@1morepeat.com.

When I will receive my license code of Easy Chinese Characters Card  after purchase?

We will email the license code to you in ten minutes after purchase confirmed.